EXAMPLE

February 2000: Remove Redundancy

Excerpts in the table below are from the article "Finding More Business", one of 46 business and craft articles readers find at http://www.sellingselling.com/. Choose and place words and phrases carefully to generate new and repeat business.

Alan J. Zell is nationally recognized for his expertise in advising businesses, services, educational, governmental and organizational entities. Mr. Zell has 28 years of experience in every phase of the retail trade and serves on many boards and committees in Portland, Oregon.

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Customers in both these categories have many things in common –their buying situations. Both categories of customers share similar buying situations.
By concentrating only on the current task and not trying to ascertain if there are products or services to go with their other buying situations is closing the door on possible second sales. Concentrating only on meeting the immediate need without identifying other needs closes the door on possible second sales.
So, while taking care of the current project, if listening closely, the door may be open for either add-on or repeat sales. Meeting the current need often opens the door to additional or repeat sales.
The road to getting more second sales is when everyone in the firm says through their actions and efforts to New Customers, Current Customers, Past Customers, Current Users of a Particular Product/Service, Researched Leads and Prospects, "What Do You Need Me To Be?" The road that leads to more second sales is the road your customers walk.

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